At TeeQuotes, your satisfaction is our priority. We want you to love your purchase, but if you are not completely satisfied, we’re here to help. Please review our policy below regarding returns and refunds.
1. Eligibility for Returns
- You may initiate a return within 15 days from the date of receipt.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition, including tags and packaging.
2. Custom and Sale Items
- Unfortunately, customized orders and items purchased on sale are not eligible for return. Please double-check your order before completing your purchase.
3. How to Initiate a Return
- To start a return, please contact us at contact@teequotes.com with the following information:
- Your order number
- A brief description of the issue
- We will provide you with detailed instructions on how to return your item.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
- We recommend using a tracked shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Once we receive your returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method within 7 business days.
- Please note that shipping costs are non-refundable.
6. Exchanges
- We currently do not offer direct exchanges. If you need a different size or item, please return the original item following the steps above and place a new order for the desired product.
7. Contact Us
- If you have any questions regarding our refund and return policy, feel free to reach out at contact@teequotes.com.
Thank you for shopping with TeeQuotes! We appreciate your understanding and look forward to providing you with high-quality products.